Okay, so I paid off my current bill and have nothing owing on my account. However, I still can not pay off the remaining $21 on my tab. I've tried to call a representative but regardless of whether I call 611 or the 1-800 numbers I always get the automated voice with the options. I choose number 4 for something else and then I get told that I will be redirected to the online computer assistant which is completely useless for my situation. I'm at the point where I want to pull my hair out. Every time I try to pay online I get the reply that I can't because either I haven't been a user for a customer for more than 3 months (I've been with them for about 6 years maybe more), or I haven't paid off my current bill (It is paid off completely with no other money owing), or because I am on a limited spending amount. Well.... My tab was a tab large but I only have $21 left on it, my bill was $115.
So..... How in the heck can I get through to a real human and not an automated person to rectify this problem?
Best answer by Dennis
I can't get that option. Every time I ask to speak to a person it says that It only understands simple requests and gives me a list of things that doesn't even relate to talking to an actual person... but thank you for the link, I'll check it out!
Type in CCTS and there should a schedule call back option