Koodo Community

can't get a callback to activate my plan

  • 14 May 2022
  • 1 reply

I’m traveling now so I am using the seasonal hold plan. I want to use my cell phone as soon as I arrive in Canada, but I can't get a call back because don't have friends and family to answer the phone right away. Facebook is hacked so I can't send a message too. What should I do to activate my phone? And want to restore my previous monthly plan?

1 reply

Userlevel 7
Badge +4

You should simply be able to log in to self serve and change to any currently available plan. If your old plan is no longer offered you will not be able to switch back to it.