I am trying to change my billing address through self serve since my house numbers are not in the correct order, I successfully submit the address change which was found by Canada post, waited over 15 minutes, refreshed ect and it still does not change.
Best answer by Flo Koodo
View originalPlease try clearing your browser’s cache to see if this resolves the issue
I tried that and it did not work.
Alright let me flag a rep for you
+4
Hi
We have forwaded the case to our tech support, so they can further investigate.
In the meantime, we can assist with the change, we have sent you a PM, please check your inbox when you get the chance.
We are sorry for the inconvenience!
I am trying to update my address so I can purchase a new phone, the system says it's successful but then it doesn't update. I have been trying to change this for 3 days now.
I am trying to update my address so I can purchase a new phone, the system says it's successful but then it doesn't update. I have been trying to change this for 3 days now.
Let me flag a rep for you
+4
Hi
We have sent you a PM, so we can further assist, Please check your inbox here on Community when you get the chance
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