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Can not register for Self Service "profile-not-created"


Since I moved to Koodo, I tried multiple times to create a user account. Every time I recieved a link from Koodo. When I clicked, it reaches to following error

https://www.koodomobile.com/my-account/registration/error/profile-not-created

13 replies

Userlevel 7
Badge +4
So you did the register for self serve, and the link to validate you email address isn't working ?
Yes
Userlevel 7
Badge +4
Have you tried another browser? Maybe you'll be lucky. If not, did you try and log-in, maybe your account is already valid!
Yes I have tried all this
Userlevel 7
Badge +4
Syed wrote:

Yes I have tried all this

Hi Syed - it looks like there were two attempts to create a self-serve profile, but you have not successfully done so as yet. Please send us a private message on Facebook and an agent can assist you with getting this set-up. 
Syed wrote:

Yes I have tried all this

Hi Ranjan

Is there any other way to send PM without using Facebook
Userlevel 4
Syed wrote:

Yes I have tried all this

Hi Syed, the only other way is through a DM in Twitter.
Syed wrote:

Yes I have tried all this

can you send a link for facebook and twitter
Userlevel 4
Syed wrote:

Yes I have tried all this

Here they are 🙂

Facebook: https://www.facebook.com/Koodo/

Twitter: http://koo.do/298oraL
Syed wrote:

Yes I have tried all this

Problem resolved..thanks
Syed wrote:

Yes I have tried all this

I have the same problem. I am not able to register for self service. I got the email but when I clicked, it reaches the same error https://www.koodomobile.com/my-account/registration/error/profile-not-created
Userlevel 7
Syed wrote:

Yes I have tried all this

Navio, please read this entire thread. You need to be like my friend, Sal Governale, and send a private message to Koodo via Facebook or Twitter and they'll be able to help you.
Userlevel 7
Badge +4
Syed wrote:

Yes I have tried all this

Who's Sal Governale, Chad? Baba Booey Baba Booey, hit 'em with the Heeeiiiinnnnnnn!

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