Koodo Community

can not get into ny account.

It will not let me get into my account!!! I write my login and password, and it won't open my account! This is the second time this does this and im very frustrated and unhappy with koodo. Please fix this problem I am trying to add minutes to my cell phone and can not do so.

3 replies

Userlevel 7
Badge +4
Call customer service and tell them your password isn't working. No, you won't be charged.
Userlevel 6
Sound like you are on a prepaid service. What is the error message you are getting when you are trying to log in?
I am on a prepaid service. It does not give any error message just goes right back to the same page. I wrote the wrong password just to see what it would do and it said wrong password. So it's not my browser. I dont know what to do.