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Can no longer pay bill online


For approximately 6 months now I have been unable to pay my bill online.  I've tried to resolve it with customer service but keep running into a brick wall, because they say they can't see anything on their side.  I have no problems paying my other bills online.  None!  Getting very frustrated with Koodo.
Now I hear that phone payments will no longer be accepted as of September 25, 2016, so I'm wondering how I'm going to accomplish bill payment now?  Should I start sending cheques?  How stupid is that.  I used to think Koodo was great and really tech savvy, but now I just get random and incoherent responses to my queries it seems.  Has Koodo gone down hill that much? 
Koodo, wake up! 

4 replies

Userlevel 7
Badge +4
Are you paying via credit card or via bank account?
Credit Cards.
Userlevel 7
Badge +4
John Bills wrote:

Credit Cards.

You need to make sure the Address and name on the credit card matches the name and address on the account
Userlevel 7
Badge +4
Hi John - can you confirm what name the account is under and the last 3 digits of your phone number? If you feel more comfortable sending us a private message, you can reach out through our Facebook page.

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