PLEASE can someone help me. I have tried to FB message Koodo with them just telling me to clear my cache and cookies and use google chrome. I am very frustrated to have to wait another day for another short response.
I can log into my account fine, however, I cannot access most pages on my account (i.e. Koodo tab, profile). I can only access billing information. When I try to access these pages, it shows a blank webpage with a blue rectangle in the middle. There is nothing else on the page, so I have to go back to the previous page. I believe this is something to do with my individual account as I have tried on Mac, PC, Google Chrome, Safari, and my iPhone as well. Further, my partner can access everything on his Koodo account on same devices. Also, whenever I try to shop, it automatically logs me out and tells me to login again. When I try, it says that I cannot be logged in. When I go to the main page and log in, it works fine, but again, it logs me out when I try to shop. What can I do? Who can i contact because this customer service is ridiculous. I cannot get a “callback” because my phone is not connected.