Deactivated my phone plan in October and was told I had a bill due. Paid in full but because of when I deactivated Koodo ended up owing me money. Now they want to issue a refund but the address is from 5 years ago. When I select self-serve it blue screens. Checked online and if I call to do an address change it will be $10.
I've tried google, internet explorer, and firefox.
Is there any way around this without getting the $10 hit on my credit?