Koodo Community

Billing Address won't update

  • 17 April 2021
  • 2 replies

I have been trying ti update my billing address to get my new phone, but every time I confirm it, it won’t change it.  No error message, nothing.  I save it, and all of a sudden it still tells me that I live on my previous address.


Best answer by Dennis 17 April 2021, 10:52

Try clearing your browser's cache

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Userlevel 7
Badge +4

Try clearing your browser's cache

Userlevel 7
Badge +4

@hamcon Looks like @Dennis recommendation helped and you have indeed been successful updating your address. Awesome!

Just a heads up, if you are planning on ordering a new phone make sure your shipping and billing address is the same to avoid any challenges with order approval.