Koodo Community

app on iphone 4 doesnt work, get error message "check info". account works fine on my laptop using safari log in.

4 replies

Userlevel 4
What app?
Userlevel 7
Badge +4
Have you tried uninstalling and reinstalling the app?
Userlevel 5
The Koodo iOS app does have an error that the devs have issues replicating. If you are unable to check your usage all you have to do is sign out and sign back in. It appears the bug effects those who have "keep me signed in" checked.
Userlevel 7
Badge +4
I've noticed that the self-serve app tends to prefer the mobile data connection to WiFi for checking usage. I used to get the error message quite frequently if I was on WiFi.