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Anyone else having problem with self serve?

  • 8 February 2019
  • 2 replies
  • 269 views

I can log in, but when I got to access certain things on self serve such as manage services, it give me an error has occurred page. Says refresh or try again later. Have been trying for a couple of days now, multiple browsers and devices, no success.
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Best answer by Dinh 8 February 2019, 20:54

I can still access my selfservice as usual. I would suggest you try to clear the history and cache of the browsers and see if it helps anything.

You could also send message to their facebook (https://www.facebook.com/Koodo) if that is more convenient for you.
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2 replies

Userlevel 7
Badge +4
You will need to contact Koodo and have them reset your self serve.

You can schedule a call back via Koodo assist
https://www.koodomobile.com/help/
Userlevel 7
Badge +4
I can still access my selfservice as usual. I would suggest you try to clear the history and cache of the browsers and see if it helps anything.

You could also send message to their facebook (https://www.facebook.com/Koodo) if that is more convenient for you.

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