Koodo Community

An Error Occurred While Logging in

  • 28 December 2018
  • 1 reply

I am trying to log-in to your website to buy a new phone but once i log in, a highlighted yellow note says an error occurred while logging in. But i'm logged in.

I just want to give you my money, please tell me how to fix this

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1 reply

Userlevel 7
Badge +4
@Joshmbragg Hmmmm....I think I know what the issue is. You have been a customer of ours in the past. It seems like your profile was still associated with the deactivated line. I deleted your profile and this should clear things up. Can you pls delete your history and clear your cache and start again? Let me know if things work this time.

I see that you have another open account but that doesn't have self serve registered for it. You will have to register that one before you proceed.