Koodo Community

Amazon Prime Activation page broken

  • 17 November 2023
  • 2 replies

As I can see in another thread, many people are dealing with this issue in some way. 

Unlike others, I was able to change my plan and order a new phone last night, awesome! However when I log into self serve to activate the Amazon Prime promotion going on, I am getting the same endless loading page that others are running into. Same as others, I have tried multiple computers, cell phone, different networks, cleared cache and a bunch of other stuff. There is a problem with the website, 

If you think it’s due to the servers being over capacity with the promotions going on now, I will just wait a bit and try and complete it then. 

Thank you, 


2 replies

Userlevel 7
Badge +4

Hi @Lucas Andress 

Thank you for reporting the issue!

This seems to be related to the same issue posted in the other thread.

We have already forwarded the details to our support and they are currently investigating.

We will let you know as soon as we have more details.

We are sorry for the inconvenience created!


Userlevel 7
Badge +4

@Lucas Andress Will you please try again in incognito mode and let us know if you are able to see the details and activate Amazon Prime?