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Allow customers to nickname their phones in selfserve


Userlevel 7
This idea was inspired by a conversation with Myke. In these days of speed dial and whatsapp we hardly direct dial a friend or family member anymore. What's more some of us have 2-4 lines to manage when we're in selfserve. I propose we be able to assign a nickname to each number listed on our account. So instead of seeing 819-123-4567, I'll see "Myke's Phone" Also allowing us to nickname our phones on the phone tab would be great, especially for those customers with unlocked devices or phones that selfserve just doesn't recognize. So for instance instead of seeing IMEI: XXXXXXXXXXXX123 I'll see : IMEI: XXXXXXXXXXXX123 DESC: OAKWAP HELLO KITTY PHONE

3 replies

Userlevel 7
Badge +4
I think this will help customers. Especially when you have a family with similar numbers on your account
Userlevel 7
Badge +4
Ya you wish you had a hello kitty phone 😉 It would make the ppl happy that bring unlocked devices to Koodo and for some odd reason care what their phone comes up as in self serve, which I don't get in the slightest but to each their own I guess so +1
Haha, I like seeing what phone I have on Self Serve. It's not going to kill me not seeing anything, but sometimes I feel a little hollow not seeing my phone.

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