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Add “discipline” as a reason for suspension


Userlevel 7
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You can temporarily suspend or restore your phone through self serve. But you have to choose from either “Lost or Stolen". I don’t know how the system works for stolen phones. Does it go on the black list automatically after you suspended your phone? It would be nice if I can temporally suspend a phone for a while without worrying if my phone will be flagged as lost/stolen. I have 2 teens so you know….

12 replies

Userlevel 7
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Excellent idea Mayumi.
Userlevel 6
I don't think it goes on the blacklist immediately. People do find their phones or get it return to them and in that case it would have to be checked against the list again and removed. I have kids and used the feature before, but quickly found out that at home I would also have to disable wi-fi as these kids figured out how still have full functionality (calling, texting etc.) without network access. What I do now is simply remove the battery from the phone.
Userlevel 7
Badge +4
Chris Petersens wrote:

I don't think it goes on the blacklist immediately. People do find their phones or get it return ...

Blacklist or no blacklist, I imagine it to be a hassle to reactivate (calling in) as it is now. An ability to toggle suspension on/off from Self Serve would be nice. Plus, there are quite a number of phones where a battery pull isn't possible without tools (but I'd just confiscate the device anyway).
Userlevel 7
Chris Petersens wrote:

I don't think it goes on the blacklist immediately. People do find their phones or get it return ...

Removing the battery means the phone can't be used in an emergency. Now pulling the sim card, that's another option.
Userlevel 7
Chris Petersens wrote:

I don't think it goes on the blacklist immediately. People do find their phones or get it return ...

It's never been a hassle to reactivate. You can re-activate the phone/line via self-serve, not through *611 (calling in)
Userlevel 6
Chris Petersens wrote:

I don't think it goes on the blacklist immediately. People do find their phones or get it return ...

The problem is that you can only suspend the phone once in a billing cycle. I tried to do it more but wouldn't let me. Kids don't know that so the "threat" remains an effective tool.:-)
Userlevel 7
Badge +4
Chris Petersens wrote:

I don't think it goes on the blacklist immediately. People do find their phones or get it return ...

I have seen comments/replies said "you can restore your service via self serve" as well as "you need to call in". I guess it's case by case?
Userlevel 7
Reporting you phone "Lost/Stolen" doesn't blacklist it. This idea, if implemented, would be for aesthetic purposes only
Reporting the phone as lost/stolen DOES black list it. It'll be marked on the account. Once it's been unmarked(as found), then it will be removed from the Blacklist.
Userlevel 3
The only limitation to self serve is you can only do it once per billing cycle. Otherwise you'd have to call in to request it. I posted something about data cap option add on in self serve but wasn't planned.
Suspension for Lost/Stolen reserves the meid , which prevents the "thief" from re-activating the phone and opening a new account.I work for a cell phone company.
The blacklist option is still relatively new. It is something that is done separately from the lost/stolen block. But, when a phone is reported lost or stolen, the procedure is to blacklist it as well. So, as long as you specify to not place on blacklist, they should comply.

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