Koodo Community



Account plan mismatch for new line

I recently added a 4th line to my current account with a tab (new phone).  email confirmation states i signed up to the proper plan ($49, 5GB+1GB monthly).  

when i view the account plan on my self-serve it shows a $35, 1GB monthly plan.  

please update my account as per order confirmation HFO18364481.


2 replies

Userlevel 7
Badge +4
@Joe, this is is a public forum so we can't validate your account here. Please send us a private message on Facebook and we will check things out. 
thank you - i sent a PM to the KOODO facebook page, waiting for a response now.