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Account name


Why is it that when I log into my account, it says "Hello Ronald" which is my husband's name? I had called before and they corrected the account to add my name Paulette Morissette where the phone number is but the account still shows under my husband's name.

3 replies

Userlevel 6
If it's your husband who opened the account with koodo the name can only be changed by a transfer of ownership since they ran a credit check on him not you.
RudyW wrote:

If it's your husband who opened the account with koodo the name can only be changed by a transfer...

My account name was changed to my girlfriends name when I was in a coma in North Vietnam. I want it changed back to my name since its my account and my credit card and we ate not together. My name is EricGregory my number is 2509743885
Userlevel 7
Badge +4
RudyW wrote:

If it's your husband who opened the account with koodo the name can only be changed by a transfer...

Who is using your account right now?  Your ex and you as well?
Are you receiving a bill even tho it's under her name now?
How many line is on the bill?

Can you start your own post includes those answers ,pls.
https://community.koodomobile.com/koodo/topics/new

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