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Accessing my self serve with my cell phone number

  • 7 February 2021
  • 1 reply
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I am unable to access my account for Koodo, and the e-mail address I provided, has already been used. I forgot my password and it is sending me the code to an old email address I no longer use. Is there a way that I would be able to login with my cell phone number ? 

Or create a new account

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Best answer by Timo Tuokkola 7 February 2021, 14:18

You can't sign into self serve using your phone number. You'll need to contact Koodo directly, either by Facebook Messenger, Twitter DM, or by setting up a callback through Koodo assist, and have them reset your self serve account so you can create a new one.

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You can't sign into self serve using your phone number. You'll need to contact Koodo directly, either by Facebook Messenger, Twitter DM, or by setting up a callback through Koodo assist, and have them reset your self serve account so you can create a new one.