Koodo Community
Question

14 day number change

  • 31 July 2019
  • 6 replies
  • 169 views

Just signed up last week, got my Sim. Now trying to self help phone number change and there is a msg that I can't change my number for 14days.

I want to change it now. Having to wait 14 days in crazy, paying for 2 providers.

Otherwise I should just cancel koodo since I don't have my number.

6 replies

An Error Occurred.

Oops! Something went wrong. Please try again.
Userlevel 4
Go to this link: https://secure.koodomobile.com/account/selfserve/postpaid/phone_num_change
Userlevel 7
Badge +4
@Aneil If I understand correctly you want to port in your number from the other provider. Right? Changing numbers is a different function, albeit slightly.


Yes, porting my number and I did select that option.

I also submitted via the other reply as well. Wait and see game now.
Userlevel 4
Since Koodo has a bug that they are not fixing with that 14 days block persisting even after 14 days, if my link had not worked, you'd be waiting for a month or two for it to go away.
what is the reason for the 14 day wait? My husband and I just signed up and we are experiencing the same issue. Maybe we should cancel and stay with our other provider? Can't wait two weeks to change our numbers. Any advice?

Reply