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1000 international minutes


I am currently using the plan $50, am I eligible to get the international 1000 mins, or do I need to upgrade my plan? I saw lots reply said only the phone upgrade can get the promotion, so, do i have to get a new phone from koodo, or I can buy a new phone somewhere else.  btw, does China included in the international 1000 mins range?

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Userlevel 7
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It is indeed for new customers who upgrade. Sorry about that. And u must buy it from Koodo to upgrade. Or it won't count as an upgrade.
Chadwick wrote:

It is indeed for new customers who upgrade. Sorry about that. And u must buy it from Koodo to upg...

thx for the comments, just one more thing, my girl friend is also using koodo, she needs a new phone right now, so, if i buy a new phone from koodo and let she use it, will it work?
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Chadwick wrote:

It is indeed for new customers who upgrade. Sorry about that. And u must buy it from Koodo to upg...

So long as it's on your line that you get the phon then absolutely. You can do whatever you want with the phone so long as you pay for it, outright or with tab.
Userlevel 7
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Chadwick wrote:

It is indeed for new customers who upgrade. Sorry about that. And u must buy it from Koodo to upg...

Upgrade the phone plus choose the selected plan that qualifies for the LD minutes 
Chadwick wrote:

It is indeed for new customers who upgrade. Sorry about that. And u must buy it from Koodo to upg...

I tried making a call to Australia but it wont go through operator says international call is unable..how can i make a call?
Userlevel 7
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Yes China is included in the 1000 minutes, including Hong Kong and Taiwan.
I got a new connection today for that international minutes . However, i do not see any information about that in my plan on the website ! I did not buy a new phone , though ! Do i need a phone from koodo to qualify for int . LD calls ?
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Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

Hi there - the promotional long distance plan is available to customers activating a brand new account or upgrading their handset on existing accounts (i.e. getting a new phone on a tab). The promotion is currently only available to customers in B.C., Alberta, Ontario, and Atlantic Canada. If your situation matches up with these details, and you requested the promo. plan at the time of activation, it should be on your account. If you log into self-serve and select 'view rate plan', you should see it under your monthly add-on's (even though it's included as part of your plan).

At the moment I can't verify any of your account information because I don't have enough details to check, so if you have issues with the directions above, let us know and we'll need some more info. to look into this.
Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

When i saw the promo i upgraded my plan to get the minutes. The description said upgrade, it did not specify hardware upgrade or plan upgrade so i assumed it applied to both. I just checked my addons to see if my bonus was there and it was not. Can a customer service rep please respond to this issue.
Userlevel 7
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Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

@Gordon Simmons
A  plan change is not considered an upgrade, though I agree the information on the site could have been clearer. 

@Ranjan, Official Rep,  provided the details  in the post prior to yours.
Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

I think Koodo owes it to all of us who upgraded a Plan because of the International Minutes to include those free minutes because their info was not clear nor precise.
Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

My point is: Koodo did not specify the terms of the Plan and people upgraded to that Plan because of it, expecting the International Minutes.
Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

I just had a new activation, i moved myself, my husband and my son over to Koodo. I spoke with the rep about the 1000 International minutes, but she figured it would just automatically pop up in my self serve. It has not. We switched to Koodo Dec. 16th, it is now the 22nd? Was there something she missed doing when she activated us?

Userlevel 7
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Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

She must have missed something. Contact care to get it added to your plan.
Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

that was a super quick response! thank you! 🙂

Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

contact care, as in the koodo store i went to?

Userlevel 7
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Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

No dial 611 from your phone. You have two options. Wait on hold or listen for the prompt to have an agent call you back.
Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

My plan includes 1000 minutes of international calls free. Since one or two months ago, this service is no longer available. Who knows why ?
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Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

hi Yu,
Did you change your plan? what notice did you receive from Koodo before the removal of it?
Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

I did not receive any notice from Koodo for the removal.

The worst thing is that I just inadvertently deleted the add-on of 1000 Int'l minutes from my plan. A few minutes ago, I followed Koodo robot's instruction, I tried to manage my adds-on in hope to have the add-on reactivated, it was in fact a deleting of the add-on. I think I need to speak with Koodo's representative tomorrow. 
Userlevel 7
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Md. lukman syed Sarker wrote:

I got a new connection today for that international minutes . However, i do not see any informati...

I'm confused...
You said  "Since one or two months ago, this service (1000 minutes of international calls) is no longer available." first.
Then also said " I just inadvertently deleted the add-on of 1000 Int'l minutes from my plan."

As Azure asked, did you change your plan reentry?

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