So I called first thing this morning and after about an hour waiting on hold, was told only for new customers and that she would forward my number to the loyalty people who will call me to talk about this. Well if I don't hear back by 4 pm today, I will be switching to different carrier. Been with Koodo for about 7 years and treated worse than a new customer....I told people at work and they called Bell and Telus and had no problems getting their existing plans changed to the new plan. Go figure , I tell them about this deal and they get it and I get told no. Well Koodo you have until I leave work today to satisfy an existing customer or I will leave. I bet Koodo loses a lot of customers today over this. And why is there not a link on the Koodo self serve to just do this online?? That would have been the best way to do it.