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LTE-M CAT-M IoT APN setting

Hello,I am doing some testing with an LTE-M CAT M1 module and my Koodo SIM card. I have noticed I can see and register with the Koodo CAT M1 network, but it is rejecting my sp.koodo.com APN.Is there a special APN or do I need to get my SIM provisioned for IOT?Thanks

moving to prepaid

Hi everyone,I am moving to Europe but would like to keep my Koodo phone number active for a while longer. I figured the basic prepaid with roaming add-on is the cheapest option. Do you know if I can move from Koodo postpaid to Koodo prepaid and keep my number.Thank you,Marija

self serve url rejection

Thank you all for your help. My sim works now but I cant sign in to self assist. Url error msg??

billing charges

We have made two payments in the month of Feb and neither are showing up in our account - how do I rectify if you can’t speak to anyone

how long does it take to verifiy an order

Hi i just ordered yesterday but i was just wondering how long it typically takes for an order to be verified?Order no. HFO29341303

content_type.label.conversation closing balance

I have a credit balance that i would like to receive. How do i do that?

adding a phone

If I purchase a new phone to get a better rate Do I have to pay off my tab immediately or can it be carried on? So If Im paying 15$ tab now and I add a 10$ tab can I pay a 25$ tab and choose to pay off my pre existing tab in the near future?

content_type.label.conversation Data overages

Got dinged on my first and second bill with data overages. Didn’t even know the phone was using data. It is connected to my wifi so how that happened is beyond me? I didn’t pay for the data block on the number when it was with Telus so why would it cost me on a “discount” service provider? It woul...

content_type.label.conversation registration

I log in and i get an error to wait for owner to register but I’ve been registered for a year now and I check my emails and there’s nothing there

$5.00 airtime overage charge on a plan with unlimited minutes

My bill from last cycle shows a $5.00 airtime overage charge for 10 minute call. My plan has unlimited anytime Canada wide minutes so I think the charge was incorrectly applied. Any suggestions on how to get my bill corrected? Thanks

content_type.label.conversation No confirmation text when Porting number

Got my Koodo sim card today, so I went through the self-serve to port my old number. I never received a confirmation text and I tried porting about 4 hours ago. Self-serve is showing my old number as my new Koodo number, but my old service is still active.

content_type.label.conversation high data usage

The last couple months I've been burning through Data very quickly. I have 9 GB and essentially all I use it for is reading off websites. I watch no video and only download over WIFI. My phone is an S20 plus. Any ideas?

How to access my statements if I closed my account in Nov 2020

I closed my Koodo account in November 2020. Now that I’m trying to access my account to have access to my statements for filling my taxes, I found out that my access to self-service was removed. I checked one month about and it was still working.How do I get access to my 2020 statements?

content_type.label.conversation tab

my tab was paid off years ago and my bill was never reduced. who can explain?

content_type.label.conversation order cancelled

I ordered a phone yesturday. And I got an email from you to call Equifax or TransUnion to update my credit file. I pulled my credit report and everything on file is correct. So why am I being denied ?

content_type.label.conversation Tab payoff appears on 2 bills

Hi- question- I went to pay off my remaining tab balance ($40) - however now I see the tab payoff being charged on 2 different bills... my February bill and March bill both show a $40 charge for tab payoff. And the $10 tab fee did not stop after I paid it off. Why am I getting double charged?

How do i report a phishing scam that I'm receiving by text?

I received this today. It shows that it cam from Koodo but in the body of the text it says it's from revenue Canada. It's clearly a phishing scam and I'd like to report it so nobody is a victim of this attack.

When will I recieve my order?

When can I get my order? HFO29286256

pay by cheque?

CanI get the mailing address to pay my bill by cheque?

Order cancelled?

Hello, I made an order last Wednesday, and it wasn’t until Friday I was called to confirm my information. I was told then I’d be getting an email and the phone would ship out soon. Now it’s Monday and the order says cancelled. I have still yet to receive any email. If it’s because the item is out of...

New account, received bill, but no service agreement or account #

Hi,Set up an account for my son. Received an Order # .. It got rejected because I wanted to pay it with my credit card but have the account in his name, it didn’t like that. So, I made a new order with his credit card. It went through, (Feb 17) no problems, Seemed ok bc it was not rejected like th...

billing notification

Since the new year I have yet to receive an ebill or a text regarding my phone bill. I have it signed up for email and text notifications and have not received either one January or February of this year. I had no issues last year or previous to this and would have missed my phone bill which is due...

content_type.label.conversation Can I reactive my sim/account?

I had completely cancelled my account back in December 2020 because I was going back to my home country for a few months (and I didn’t really wanna pay 40 bucks for each of those months) so I cancelled my account. I might be going back soon so I wanted to know if I could possibly reopen my account a...

content_type.label.conversation Data only plan

I live on a farm and the only internet I can get is a ROGERS rocket hub which runs on their 4G network. It is slow and expensive. My phone is KOODO and it is excellent. Does KOODO have any plans in the near future to offer a Data Only plan for 50 or 100GB per month without breaking the bank?Thanks.

content_type.label.conversation Lack of Customer Service

Man Koodo has been sliding down hill on service for almost a decade and now I can’t even get someone to talk to about my plan as I keep getting hung up on when I am getting transferred to a representative which happened 4 times in row.I am so fed up with this company but now all the companies have t...

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