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N
NHazelBeginner
asked in Tips, Tricks & Troubleshooting

Visual voicemail not working

Hello, My visual voicemail is no longer working on a Google pixel 4. It says that the message type is not supported or something along those lines. Suggestions appreciated. Naomi

1
Allan M
28 days ago
Max Laverack
Max LaverackBeginner
asked in Prepaid

Can I keep my pre-pay sim active without topping up?

I recently purchased a prepaid Koodo sim card whilst visiting Canada with my wife (Canadian, living in the UK but travels back to Ontario frequently). I topped up and paid for a plan, which served my needs perfectly. I would like to keep the line and number active and potentially reactivate the plan on my next visit later this year, but I’d rather not continue to pay for the plan in the meantime. Is there any way of doing this or do I need to cancel and buy a new sim card next time I visit?

1
Allan M
28 days ago
K
Karina IrvineBeginner
asked in Tips, Tricks & Troubleshooting

network issues

Hi,My phone calls keep getting dropped and the audio is really scratchy. Can you help me determine what the issue is?  thanks,k

4
K
29 days ago
B
BerjoBeginner
asked in Other

question about easy roam

I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

3
Bernard Koodo
29 days ago
S
scvondlConnector
asked in Tips, Tricks & Troubleshooting

HELP! It says I tranfered my number successfully, but there is still no signal.

Phone not bought in Canada. Unlocked. Covers the band of Telus.Now it is 3 hours after I started the transfer.

2
S
29 days ago
S
SatyamBeginner
asked in Billing & Payments

$10 bill credit pending for registering on Telua Health

I received an email in May from Koodo that if I register to Telus Health app until end of May, then I will receive $10 bill credit on Koodo. I regaitered to Telus Health before the deadline but never received any bill credit. My monthly bill is always of same amount.  When is bill credit expected to be applied?

3
Allan M
29 days ago
M
MerlinBeginner
asked in Billing & Payments

Pay my outstanding bill with international credit card.

Hi,I want to pay my outstanding phone bill using an international credit card.  I want to settle the account so I can use my phone again.Tried self serve and won't allow me to complete payment.  Please help if possible. Thank you

1
Dinh
29 days ago
G
Gusto99Beginner
asked in Self Serve

Data Usage Issue

My daughter just got a new phone.  She set it up and bam...her data usage jumped 13.5GB.  I’ve scheduled a callback and it’s in 28hrs!  She has now used 18GB of 20GB.  She was connected to home wifi so I’m unsure what to do.  Any ideas.

3
Allan M
29 days ago
K
ktuohyBeginner
asked in Billing & Payments

Minus Bill

I changed phone networks at the start of the month and I have a minus bill with Kodoo with today being last day. When will I receive this refund?

1
Allan M
29 days ago
A
Amelia MoonBeginner
asked in Plans & Add-ons

No signal but Koodo wants to schedual a callback.

I need help. I can’t receive calls at my house and I want to activate my wifi-calling, but Koodo doesn’t allow me to active that setting because I have a pre-paid plan. I want to know why and how i can get this option because I work from home and it’s embarassing trying to get a signal running around in my backyard when i should be in front of the computer when my boss calls. They want to schedual a call back within so much time, but I can’t receive any calls because my entire area within a 10 minute driving distance gets no koodo signal.  Every time Koodo tries to call the signal drops. Is there a contact via email without talking to a robot?

1
Sophia
29 days ago
D
daniellegBeginner
asked in Billing & Payments

Incorrect roaming charge - didn't leave Canada

I would like to speak to a Koodo employee or hear advice from customers who had this experience. I went to one of British Columbia’s Gulf Islands (Salt Spring) this weekend and while at a cidery there was notified via text and email saying “Welcome to the USA. Easy Roam is active.”I’d already sent texts from the cidery before getting those notifications, and I really don’t want to pay anything when I didn’t even leave the country. Anything I can do here? Thanks in advance!

7
Boa_Guy Koodo
29 days ago
E
EeshaBeginner
posted in Other

Unacceptable customer service

I’m leaving feedback here because there doesn’t seem to be any other forum to fill out a customer service survey. I scheduled a callback with a Koodo rep today to handle a roaming charge that occurred on my mother’s account. She’s a senior and not very savvy with her phone and accidentally used 0.0068mb roaming while in the US. That was the only charge listed on this date and I originally called to see if we could get a credit back to her account as she was unaware she had done it and is on a strict budget. The rep I dealt with was rude, put me on hold repeatedly with no warning, and actually scoffed in the middle of our call as I explained the situation. I then asked if we could look into other ways my mom could make savings on her account and instead of helping he asked me what offers I had received from competitors and if I’d looked into them. I let him know and then with no warning he put me on hold again for 10minutes and left me to listen to hold music. I’m very frustrated and do

5
E
29 days ago
G
Gloria Harding
asked in Tips, Tricks & Troubleshooting

locked phone with no pin

I was on the phone with a gift card scammer and after i hung up,  my phone is locked for some reason.  The phone is requesting a pin to open but I don't have one set up.  Tried 1234 but it doesn't work.  I can accept calls but cannot open the phone to text or call anyone.  Any advice?  

6
G
29 days ago
N
Nicky LBeginner
asked in Self Serve

coverage

I am new in Koodo but I found out that the coverage is not as good as the previous carrier, many areas just have 3G instead of LTE, I am so frustrated. Besides, it seems so hard to get someone to assist you in any issues, the Koodo assist sucks 

2
Bernard Koodo
29 days ago
N
NumbersBeginner
asked in Tips, Tricks & Troubleshooting

call barring password

Why wont the koodo sim password work 

1
Dinh
30 days ago
A
Anav86Beginner
asked in Plans & Add-ons

No verification after 1 week

I ordered a plan (No phone) online. It has been a week and still no verification. The only reason I did it online is because it said the sim ships in 1-2 days, so I just assumed the verification would be quick. I don't understand how it takes over a week to verify me when I already passed the credit check. How much longer am I expected to wait? How do I cancel?

1
Dinh
30 days ago
D
DonnaqBeginner
asked in Tips, Tricks & Troubleshooting

text messages

What can I do if I keep getting text messages with downloads to my number.  I just got the number a week ago,  and have not gave the number to anyone yet. 

2
D
30 days ago
C
Corey78Beginner
asked in Tips, Tricks & Troubleshooting

home phone

Home phone got disconnected instead of transferred. Why? Don't want to lose the number 

1
Sophia
30 days ago
U
Ustyn22Beginner
asked in Billing & Payments

tab payment

Hello, 

1
Mayumi
30 days ago
hotrod1949
hotrod1949Beginner
asked in Billing & Payments

Burning plan time before service starts

I ordered a sim card for my son, which was said to be shipped July 4, here it is July 17, no sim card, but apparently we have used 13 days of service. How can this be?                                                                                              I am slightly annoyed that it takes more than 13 days to get a sim card to SW Ontario, but more outraged that a national wireless provider thinks they can charge me for a period of time I don’t have service because they can’t deliver a required part. Is this normal?

3
hotrod1949
30 days ago
M
michgBeginner
asked in Purchases & Returns

Missed expired promotion - any way to honour it?

Hello! Current bring-your-own-phone happy Koodo customer here. Last night I had a great deal on a Samsung S22 256GB in my cart and sadly today the deal ended before I was able to complete the order. I tried calling support to see if they would still honour the price I had yesterday and the support person said unfortunately there was nothing he could do. Has anyone had any success getting an expired deal honoured?I dont buy a new phone often, I’ve had this one since 2016 and was willing to pay $40 more per month to get this deal and stick with Koodo longer term. It didn’t sound like there was anyone else I could talk to today but just putting it out here to see if I was wrong. Kicking myself for missing the deal by a few hours. Thanks!

2
M
30 days ago
D
Dragonfly89Beginner
asked in Billing & Payments

TAX EXEMPT

Why is it hard to find a contact number to speak to an actual rep instead of an automated bot that doesn’t understand what you are asking? Anyways I’ve been trying to contact you guys for weeks now in regards to where i can find the tax exempt form?

2
Lavinia Koodo
30 days ago
Meagan Hanes
Meagan HanesBeginner
asked in Purchases & Returns

New SIM card required for Pixel 2XL to Pixel 6 Pro?

Hi there! I’m looking at upgrading my phone from a Pixel 2XL to a Pixel 6 Pro. Is a different SIM card required, or can I just order the phone and BYOD swap the existing SIM card out? Thanks!

1
Allan M
30 days ago
K
kaartsBeginner
asked in Self Serve

Cobining two Koodo accounts with "Add a line"

My Wife and I each have separate Koodo accounts. We can save money by adding a line on one plan and closing the other. What would be the most seamless way of doing this?

1
Allan M
30 days ago
M
MtlcdaBeginner
asked in Other

Fraudulent charges on my bill

I keep getting Application Store Service - 1.0000 events charges for 4.99 on my bill. So far I’ve been billed $25.00. I don’t see anything in my text messages . There is no number to call and I want to be reimbursed for these charges and to stop them from happening. Please let me know how to handle this.

6
Boa_Guy Koodo
30 days ago

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