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Upgrading phone and plan without activating new phone.

The new plans have much more data than I currently have. I’d like to upgrade my plan but to do that I need to upgrade my phone. I’m going to buy a new iphone for retail when it comes out but I’d like to get the upgraded plan while it’s available. If I upgrade the plan and just get a cheap phone, am...

Spending Limit

Hi there, I’ve had my phone plan for almost two years and recently upgraded to a different plan with more data. My plan comes to $101.80 and my spending/credit limit on my account (according to Equifax) is $108. Now that my plan is changed I am utilizing 94% of my credit limit with this account, and...

service agreement end date

I have just received my new service agreement via email and I am wondering why the service agreement end date is set for October 19 2020 renew month to month? I just upgraded my phone and plan base on a two year contract.thank you

Phone with Dual Sim cards

I have a phone with dual sim card capability that presently has a single active Sim card. Is it possible to do the following or should I just switch to Virgin Mobile.1. Purchase second sim on promotional $50 with 9Gb data plan. 2. Have two active sims for (1) month3. Request the phone number for SIM...

Transfer line to another country

Does Koodo provide the services of transferring the line from a Canadian number (+1 587…..) to another country like Hong Kong (+011 852 …...)?And that the recipient would see my Canadian number in the Caller ID number, but I actually send out text messages from a Hong Kong sim card ( +011 852 ….. nu...

Merge 2 pre-paid accounts

I have 2 pre-paid numbers registered under different emails. Both numbers are in my name, just registered under different emails with Self Serve.Is there a way to merge the 2 accounts so they are registered under a single email?

international data overcharged

I have been in Canada all the time, but I still received the international data charge last billing cycle.How can I get the overcharge money back?

Customer Service

I am trying to contact a ‘live” Customer Service rep to discuss my options to either repair my phone or replace it. I can not find a number that will let me talk to a live Rep?

My bill is extremely high, I need help.

My daughter and I have an account together, two phones under her name. She had left koodo for someone else, so it’s just me now. I had paid our bill ($101.99 was our total for 2 phones) about a week before she switched. Now, she’s allowed to get a new phone once a year, but in order to get one, she...

Call charges on Unlimited plan

I have unlimited anytime minutes and on this month’s bill have $2.50 in charges for local calling. In this case I was calling my home phone # from my cell #! ThanksBruce

was given wrong acount number and wont help

when I set my phone up the guyvhelped me set it to my online banking and I recently started paying my bills on my own and I've been sending payments to it thinking its fine ...now i owe almost 400 and they saying there's nothing they can do ..and now that my phones service is shut off I try to call...

Unwanted Texts

So over the last month I've been receiving texts from random numbers with my last name in text along with "I'm a local wanna cam" or something along those lines with a link. I just delete them normally but this is getting very frustrating. I can't block them because it's a new number every time. I k...

add ons

Do the Add ons stay when you upgrade phone and change to a new promo plan?

Voicemail hanging up

When I call my voicemail on an iPhone 11 Pro, it tells me I have unplayed messages and to press one. When I press one nothing happens and then the call hangs up on me with a message on screen that says call failed.I’ve tried different ways of accessing VM, and it doesn’t let me input any numbers - w...

cannot switch to the plan

I was on a seasonl hold for 4 months. Now i am back and trying to switch plan online. But I cannot do that.I may expect to get the phone call from the government due to the monitoring of self quarantine. I need to put back my phone plab urgently. Thank you.

data plan

I want to data plan. Is there any promotion under cost 60CAD?

Question regarding a specific phone # and its association with Koodo

Hello. Just wondering whether the following number is associated with Koodo in any way, and if so, what department would it be connected to.1-833-348-3589I received a call from that number on Tuesday, no voicemail was left. My Google dialer app marked it as a "Spam" number. However when Googling it,...

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