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G
GbenteauBeginner
asked in Tips, Tricks & Troubleshooting

Wifi calling just stopped working, I have no service i cannot call koodo. need help from agent.

Hello I work in a remote area with no cell service. Wifi calling has always worked here and it worked here for a few days before stopping. All of my co workers still have wifi calling so it is not a network or router problem. I have reset wifi and bluetooth settings , I have tried airplane mode with wifi enabled, I have restarted my phone, I have enabled and disabled wifi calling many times, I have cleared the cache on the phone app, my phone is a Google Pixel 7 and is up to date. I have tried just about everything I could find on the internet. I believe it is a problem on the Koodo side and I would like to speak to an agent for help. I have reached out to Koodo on Facebook with no reply. Any help would be appreciated as I need my phone for work. 

1
Flo Koodo
30 days ago
G
Georgeg0Advisor
asked in Plans & Add-ons

seasonal hold not activated

Before leaving the country, I called Koodo customer service and was over the call with someone for about an hour. He guided me to do so by clicking on the plan change option, but the option was not there. But he confirmed that he activated the vacation hold starting on March 16 from his side, and I will get an email by March 15.  But I am not sure if it is active yet, as I haven’t gotten any confirmation emails. I am currently outside the country, and there is no chat or email option for me to ask them and check it out. The only option is to setup a callback, and I am outside the country, so that option is also not available or expensive coz of roaming. I am totally disappointed by how disturbing it is that I want to worry about it once I’m abroad( even though I took effort in calling them and setting things up before I left) , and there is no option to reach them. I am hoping this forum has some Koodo representatives who can get in touch with me and check my account via any private ch

17
Flo Koodo
30 days ago
W
wiseass33Beginner
asked in Billing & Payments

I Signed-up For Koodo Internet in January 2024 But I Haven't Received a Bill

The useless chat service mentions I should follow a link in an email to complete the self registration process but I can’t find the email that discusses this type of activity.  So at this point I’m stuck.  I can’t create an account to set up my billing notification and add a credit card.  Also it same there is absolutely now way to contact a agent.

1
Flo Koodo
30 days ago

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