I don't use protection. It takes away the feel. I have never broken any phone screens so far.
If you used your Self Serve email address here, maybe one of the "helpful" reps will see this thread and check your account.
It's a spare SIM, to prevent people from calling customer service and costing money in case their old SIM doesn't fit or work. You could have sold the SIM Card for $10+ if you hadn't taken it out.
It is mainly caused by your phone wanting to connect to a tower in the US because that tower's signal is better. Go to settings, disable automatic mobile network selection, choose Koodo manually.
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