All you need to do is sign in to your Koodo self serve account and transfer the number yourself. You will need the account number and pin number of the account your parents controlled for you. https://www.koodomobile.com/help/moving-your-phone-number
This is normal to see on a closed account. The 1st billing cycle is always short and can be anywhere from 2-10 days. Did you buy the phone online? There is no activation fee for an online purchase. Usually you don't have to return the activation bonus.
If you've requested the return envelope from the webstore by email or talking to them, it shouldn't take more than a week to receive it. What do you mean you didn't get the appropriate response? https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone No, you can't get another pho...
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