Replies posted by Chris Koodo
Hey @Dagmara - You’re correct! Looks like we made a mistake and only applied a credit for one of the charges last time. Not to worry, the 2nd credit was just applied (you should see your updated balance in Self Serve shortly).As Mayumi mentioned, the invoice won’t get updated however, you’ll end up...
@LianaV - Thank you for flagging the typo on our Service Fee page. The Transfer of Ownership fee did in fact increase from $10 to $40 quite recently.Due to the error, I went ahead and applied a credit to your sons account. He’ll only be charged the old fee of $10.Thanks again for letting us know
@obsurv44 - Based on the information I found in our help system, it sounds like at least one of the recommendations above should have worked. 1st Method (for most handsets): To activate: *61* or *61*<Voicemail Access Number>**<# of seconds> # + SEND Note: Timer Value must be in increment...
@mdeze - You still have an 8GB plan + data add-on - what you see there is simply the prorated data that is left for the remainder of your cycle. Doing the change immediately was the only way to allow you to upgrade your phone.As I mentioned, do the upgrade and we’ll worry about the rest later. If t...
Just want to let everyone affected by the nation wide Pixel shortage know that an email update regarding the delays should have been sent last night. If not, some time this morning. Please follow one of the options suggested there. Thanks for your understanding and patience!
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