SIM card does not have an impact on Wi-Fi for, it's just to let her try different handset to find out if it's phone or router problem, she can also use these two workarounds Try this Wi-Fi Connectivity Workaround suggested on this same community First workaround This method resets/reloads the W...
Reseting wi-fi connection by dialing this number *#*#526#*#* will help, else use 3G Data and download Wi Fi Fix apps from Google Play https://play.google.com/store/apps/details?id=org.wahtod.wififixer&hl=en This apps is intended to fix any issue with Android phones Wi-Fi issues
Power cycle handset, if it's happening indoors. then test outside. Koodo don't guarantee indoor coverage, if dropped calls happen everywhere, it may be hardware related, if it happens only in one location call Tech support to find out why suddenly to get Sporadic network dropping
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