If you are using WhatsApp, WeChat or Messenger (FaceTime) for video calls on Wi-Fi, that has nothing to do with your Koodo cellular connection. That they work fine on cellular data, but not on Wi-Fi, suggests an issue with your phone/Wi-Fi. What happens if you switch to Airplane mode, turn on your W...
Some add-ons are tied to the plan you signed up to as a bonus, and may not continue to be available if you switch plans. Since these are important to you, be sure they will stay if you change plans. Can you share the description of your plan by copying it from the website?
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