Replies posted by Helen Koodo
Hello Jessie, First of all, I advise you to avoid posting personal information like your phone number, address or account number.Second, I managed to find your account in the system and I must inform you that is not cancelled, it is only suspended. Because I don't have the authorization to cancel my...
Hi Logan, I was able to find your account in our system and the last payment date is 06/27/2020. You can check all the information regarding your payments and billing cycle also on your Self serve account. If you made another payment that never got to us, please contact your financial institution or...
Hi there, I have great news! I was able to add this add-on to your account, so on your bill will appear the monthly charge + $7 for 1 GB of data. In order to make sure that your data will work without any problem, please power cycle your device. All the best,Helen
Hi Helena, Did you solve this issue? Because I managed to find your account in the system and from what I am seeing here, you should have access to your Self serve account. If not, just let us known and we will help you to reset it. Kind regards, Helen
Hello Brian, From your Self serve account you can add a feature called Call control. Call Control is free of charge and allows customers to reduce the amount of SPAM callers they receive, by challenging incoming callers to enter a randomly generated number (0-9), which the caller must press on thei...
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