Hi, They have "15 days" for return/refund. If you pass the 15 days period, you cannot return the phone and have to make another upgrade. However, If you are new, you have to wait for 90days in order to pay off the Tab and get a new phone. You cannot upgrade immediately after 20 days.
@triggered123 : The fact is: those are 2 screenshots. Your opinion on those 2 screenshots are not "fact".. Did you even read my comments? I only said about my experience with my iphone and my line. That is the fact of my experience. You should care your own experience and opinions. Dont translate m...
Is there any reason that you need to fix? you cannot change your plan until the next 30 days (or till the next billing) anyway (even if you can see the detail of the plan). The paper agreement should have the detail that you need. Porting and changing number also have limitations in selfserve for...
Sometimes, when you changed your plan, the new plan wasn't available to see away in self service. It should be fine after the new billing cycle start. Have you received your 1st bill? Did the new billing cycle start yet?
Were you traveling near the border? Which phone are you using? you could try to change the cellular selection from automatic to manual (and select Koodo). It might help (some phones can switch back to automatic selection when restart, so you might want to double check after restarting)
As it wasn't available in your selfserve and you were unable to find the original contract, you need to contact Koodo directly and see if they have the IMEI of that phone. You could send message to their facebook (https://www.facebook.com/Koodo) or setup a call back through their digital assistant (...
No, the serial number is normally the IMEI of your phone. It isn't available in your selfserve. However, you could follow the instruction here to suspend your Koodo service in the case of lost/stolen phone https://www.koodomobile.com/help/reporting-your-lost-or-stolen-phone
I believe the ban will affect new future devices. Existing device can still use Google services and update (that was from few tech pages) https://twitter.com/Android/status/1130313848332988421?ref_src=twsrc%5Etfw https://www.cbc.ca/news/business/google-huawei-android-access-1.5142448
But why did you say "LG rep came back"? It was a totally different thing. As the phone was sent to repair, it must follow their procedure https://www.koodomobile.com/help/warranty-and-repair-policy If you are expecting some "loyalty treatment", you might want to call Koodo again and ask the rep.
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