Replies posted by Mayumi
Once yiu see the message saying "sim card change successful". then old SIM should be deactivated/nit working. But yoy said it was still working on Nexus.. Thats puzzlibg me. And Im sure you logged into Prepaid SS and correct number. ( can you double check New SIM number?) If it didnt work, then I go...
Are you sure your phone is locked to Koodo as other people asking you? You mentioned you bought it online. Who did you buy it from? Maybe you should contact them and confirm which carrier it locked to. If it's really locked to Koodo, then they can unlock it with $50 fee. You could use 3rd party...
If you are outside of Canada, then you can't dial *611. Phone number from outside of Canada : 1- 647-788-4337 , Some people use skype or any other app to call them from abroad. Or you can try contact them through FB messenger. https://www.facebook.com/Koodo
I would take it to the nearest Koodo store and ask them to send it for warranty repair. You also should be able to get a loaner phone at the store. (I don't know what kind of phones are available) https://www.koodomobile.com/help/warranty-and-repair-policy
Koodo is currently offering Canada wide calling on monthly plans. (I don't see LOCAL minutes plans anymore) All new prepaid plans with minutes included Province wide calling. Koodo offre actuellement des appels mensuels au Canada sur les plans mensuels. (Je ne vois plus les plans de minutes LOCALES...
Was it for data or Text? Did you check your E-bill to see what was charged for? If you were charged for data for 0 MB, then contact Koodo through FB messenger. https://www.facebook.com/Koodo Était-ce pour les données ou le texte? Avez-vous vérifié votre facture électronique pour voir ce...
I'm trying to change my phone number, but it's telling me I can't because my account number is incorrect. I've verified that it's correct.
Where does it ask you to enter your account number? Are you trying to port in your old number from different provider? If so, you have to enter that account number. If you log in and go to "change number" , then you can just search and pick number.
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