That CSR on Live Chat is incorrect based on all my research of the various Window's community forums and the like. The factory unlocked phone is the "Country Variant " model, in our case the mobile operator is identified as 000-CA. When looking at Microsoft's software update status for North Ameri...
Yes I've manually checked to no avail. The Koodo users that have successfully updated appear to have carrier or unlocked carrier variants of the device, mine was factory unlocked and Microsoft hasn't pushed out the update yet, in fact I'm not sure if they're even going to.
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