"Your current plan is not eligible with tab mid" Trying to get Black Friday deal

It’s available on Tab Plus as well (same price, $0). Just as a test, is it possible for you to get the phone on Tab Plus?

Let me flag a rep for you. The plan is so new that I’m not sure either, but based on the price you should be able to qualify for any Tab.

@simon corkum 

We were unable to identify your account based on your community profile.

Please use the “Log in using self serve option” on the community log in page and let us know once done.

@ccc88 

We see that yoy managed to get in touch with our support over the phone.  If you require further assistance, please let us know.

Thank you @Scork 

Are you able to send us a PM on FB or DM on Twitter using the links at the bottom of this page so we can further look into it?

@Flo Koodo , I’m having trouble finding that option - I’m already logged in and I thought it was necessary to post.

Telephone support was unable to help me. First they were able to process, but required a $60 charge, and when I indicated it was not possible to complete the change online, the story changed to the phone requires an accompanying plan of $65/mnth or more for Tab Mid.

Can you please look at my account and fix the tab ineligibility. There was no such note or condition as part of the new plan (same as the OP’s).

Thank you.

Thanks @Flo Koodo, I left a message just after 5pm EST yesterday.

How does this work, I message and they will take care of the issue in the backend? Or should I follow up again if I haven’t heard back by now?

I recently go the $60 100B Canada-US plan. Will it be eligible for tab in the future? I’m concerned that if it doesn’t work now it might not in the future. So when I want to upgrade then I’ll need to get a new plan because it won’t be in the system to re-add to my account by a rep. I might need to upgrade for Black Friday if that is the case.

@ccc88

It looks like the system allows you to get a tab and keep the plan.

I tried both Tab Mid and Tab Plus. Neither worked and the system message simply noted "Plan is not tab eligible".

If it is officially Tab Mid eligible, that's great, but the resolution was actually to switch plans and have it switched back again. Seems like a workaround rather than a fix.

I scheduled a callback tomorrow. I will let you know what I find out.

I had a call with a rep and yes there are issues with the plan currently being eligible for tab. I couldn’t get confirmation if it would be updated to eligible in the future or we can to call in to upgrade our device while we are on it. You won’t lose the plan in the future if you have to call in though is what they told me.