Koodo Community

Where is my new phone?

  • 16 November 2021
  • 3 replies

ordered a new phone on the 11th which costed 10 dollars plus tax for delivery…..also ordered from Ebay a case for this phone same time FREE…..The case arrived today and yet still no phone for which i paid money to get delivered….How is this possible ?  Order number HFO31665889 was approved 11th.  Its a refurbished phone S10 which said was in stock. I dont understand how i havent recieved yet as it sais 3-5 days.

3 replies

i see posting on here for help is as useful as trying to reach someone at the Koodo phone number. Waste of time people ….. 

Userlevel 6

The people on here are volunteers and have lives. Good luck getting an answer now.

Userlevel 7
Badge +4

Hi @Leaffanatic77 


Sorry for the late reply! 

It seems like there was a temporary issue that caused your order to get stuck in pending. I just finished checking in with webstore and the phone should be shipped out today or tomorrow. Under the circumstances I'll go ahead and apply a credit for the shipping. :)

We apologize for the inconvenience created!