Koodo Community
Question

When will I recieve my Fiona overage refund?

  • 23 November 2022
  • 2 replies
  • 62 views

I am in Charlottetown, P.E.I. and have had two billing cycles since Fiona. I still have yet to see any refund for my overages. They said I would see it on my next bill and other community answers are saying the same thing but me and I'm sure many others have yet to see any refund. I have two lines on my and had $300 in overages since we were without power for 2 weeks. Still waiting to get that back 2 months later. 


2 replies

Userlevel 7
Badge +4

From other post, a rep mentioned it should be in December bill (if it wasn't showed up on in your Nov bill).

I think Koodo made a promise to help you and they will follow up on that. It is a kind gesture from them.

Userlevel 7
Badge +4

Hi @Dennis Bingley 

As @Dinh stated, the overages incurred due to Fiona should be credited on the December bill. In case you do not see the credits, please let us know.

 

Thanks for your understanding! 

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