Koodo Community

Unable to purchase new phone

  • 9 February 2023
  • 1 reply

Hello, I’ve been trying to upgrade my phone to a new one and it seems to always block after I receive a text message with a verification code. It either says my credit card info is incorrect, which it is correct because it autofills my information, or it says that there’s an issue with the order and to try again later. When I try again my cart is empty and when I go pick the phone it says that it’s already in my cart. How do I finish the transaction so I can get my phone asap?

1 reply

Userlevel 7
Badge +4

Was the credit card under your name and the address was the same as your Koodo account?

Also, have you changed your address recently?