Koodo Community
Question

Scan or security questions? - New Phone

  • 25 November 2022
  • 3 replies
  • 40 views

Yesterday I bought a pixel 7 pro. This morning a Koodo rep called me telling me that he had to coordinate the delivery and asked me security questions, my date of birth, my PIN, my account number and my driver's license. Is this normal, or is it a scan?


3 replies

Userlevel 7
Badge +4

Yesterday I bought a pixel 7 pro. This morning a Koodo rep called me telling me that he had to coordinate the delivery and asked me security questions, my date of birth, my PIN, my account number and my driver's license. Is this normal, or is it a scan?

It is likely you had to go through an additional credit check. Which number did you receive the call from? 

Hi I received from 1 866 995 6636. 

Userlevel 7
Badge +4

Hi I received from 1 866 995 6636. 

That is indeed the correct phone number for Koodo.

Did you order your phone online? If you have any particular concerns about the phone call, you can contact the Koodo Web Store at koodo.webstore@koodomobile.com

Reply