This is a follow up to me post yesterday. Here is the back story:
Friday Nov 26 - I purchased 2 iPhone 13 phones on the Black Friday sale. One for me, one for my wife. Both purchases went through no problem. Payment was made and I received two confirmations - one for each purchase.
Saturday Nov 27 - I got an email that my wife’s phone had shipped. The colour I had chosen for myself had a longer wait time, so I wasn’t surprised to not hear anything yet.
Monday Nov 29 @ 8:39pm - I get an email saying that my order has been cancelled because “Extra precautions were required to protect your account and secure your transaction, so we need to validate your purchase in store. For this reason, your order has been cancelled.”
Of course I received this email too late to get to the store that night.
Tuesday Nov 30 - I visited a Koodo store after work and spoke to a rep. there who called Koodo for direction - she validated my identify using multiple pieces of ID and was told that the situation was fixed. She told me to expect a phone call from another Koodo rep to work out the details and that “they would re-start the order that was cancelled” She assured me that I would get the same price and plan that I had originally purchased while the phone was on sale - Of course by now the Black Friday and Cyber Monday deals were all finished and the phone was back to regular price.
I did receive a call from Koodo about 10 minutes after leaving the store. The rep. on the phone informed that it was impossible to restart the order but that she would be happy to set up another purchase of the phone at the NORMAL price of the phone. After spending 40 minutes on the phone and talking to 3 people, nobody could give me a straight answer as to what they could do to help. I had to end the call to go pick up my kids from school.
They are going to call me back at 8:00 this evening. What on earth am I supposed to do?? I’m furious that I’ve now wasted hours of my time fixing a problem that Koodo made themselves. I feel I’m entitled to the sale price that I purchased the phone at.
Sorry for the length of this message! I appreciate any and all help please!