I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.
I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card.
The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund.
At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.
“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.
Best answer by Flo KoodoView original