Koodo Community

No Shipping confirmation email

  • 22 November 2021
  • 1 reply

So i ordered a new phone online on November 10th 2021. Only yesterday I got my service agreement. Still no shipping email. I can't track my order cause I never got q confirmation email with an order number. How long does it usually take for things to ship.. It has been 7 business days, been very disappointed with the online service. 

1 reply

Userlevel 7
Badge +4

Which phone did you order? was there any delay note when you ordered it? Also, can you check the Spam/Junk and see if other emails were accidentally sent there?

Today is Sunday, if you just received your service agreement yesterday, you might receive the tracking number probably next week if there wasn’t any backorder on the phone.