Hello,
I cancelled my Koodo service and now have a negative credit balance. How do I get it back?
Thank you.
Best answer by Boa_Guy Koodo
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Userlevel 7
+4
If you've cancelled your account and a refund is owed, a cheque will be mailed following your final invoice and will arrive within 6 weeks.
If you had pre-authorized credit card payments set up on your account or pre-authorized debit through your checking account, you'll receive your refund back to your credit card (excluding Visa Debit) or checking account respectively in 5-7 business day after your final bill is out.
Please note that for refunds that are less than 5$ or more than 5000$ you will need the help of a rep.
Userlevel 7
+4
Final credit balances will be refunded automatically when the second-closing invoice has been generated (second invoice generated after the cancellation) 10 days within the date of billing.
If you do not have preauthorized payments set up on your account, a check will be sent to the current address on your account.
hi,
I closed my Canadian bank account and moved from my previous address, how would I get the money back? I did not have the pre-authorized payment set up, so I should receive a cheque, but since I moved back to the Netherlands there is no way I will receive that cheque.
Userlevel 7
+4
hi,
I closed my Canadian bank account and moved from my previous address, how would I get the money back? I did not have the pre-authorized payment set up, so I should receive a cheque, but since I moved back to the Netherlands there is no way I will receive that cheque.
When did you cancel your service?
I believe that Koodo only send a check to the Canadian address... Do you have any friends or family member living in Canada?
You need to contact them through FB or Twitter since you already left Canada.
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