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Question

False International Roaming Charge

  • 14 November 2022
  • 2 replies
  • 45 views

Hi,

How would I go about getting roaming charges removed from my bill this month?
Before i landed in Switzerland , i ensured that cellular roaming was off and made no use of my phone at all other than taking a couple of photos . the bill shows that no calls were received or made, nor were any messages sent in any way. Please advise.

Thanks!


2 replies

Userlevel 7
Badge +4

Hi,

How would I go about getting roaming charges removed from my bill this month?
Before i landed in Switzerland , i ensured that cellular roaming was off and made no use of my phone at all other than taking a couple of photos . the bill shows that no calls were received or made, nor were any messages sent in any way. Please advise.

Thanks!

Did you toggle on airplane mode when you were roaming?

My both my Canadian iphone and my Swiss iphone had Airplane mode on and all roaming off, as i have lernt about the airplane mode years before. So that i never get charged unnecessary, is the reason why i own also a separate phone and a swiss sim card contract, as i go to Switzerland often. 

 

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