We have not left Canada and I have recieve numerous roaming charges. We went away to a resort in sooke. I have the receipt to prove We never left the island. Hoping someone can please review and reverse these false charges for me.
Best answer by rikkster
View originalIs the resort near the border?
No not at all, we live and sooke and even get roaming charges randomly 🙄
Sooke is roughly 14 km to the Salish Sea, Canada/U.S. border and approximately 25 km to the nearest US border town Joyce, which appears to be a part of Washington State. Some US cell towers have an average range of about 40 km. So it’s possible for your phone to have picked up US cell signals.
If you live or travel close to the US border, it's best to turn off automatic network selection and manually select Koodo as your mobile network operator. To avoid roaming charges, turn data roaming off. If you need assistance with these settings, let us know which phone you have.
Let me flag a rep to help to help you with this.
Oh yes that could be it, well thank you. If so.eone can please reverse these false charges. My partner had the same issue and his was reversed no problem.
Oh yes that could be it, well thank you. If so.eone can please reverse these false charges. My partner had the same issue and his was reversed no problem.
You’re welcome. If you’re using the same email address for Self Serve as here in the community, the rep will be able to access your account and send private messages if necessary. The reps that monitor this community might have been busier than usual today. A rep should get back to you by tomorrow.
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