My wife and I both ordered pre-owned phones over a year ago. A promotion was running for three months of Apple TV for each phone, we have never received any instruction or code to redeem the three months of Apple TV. How do we get our two three month trials of Apple TV?
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You can try scheduling a callback via Koodo Assist to see if a rep will honour the promotion. A month or two past the promotional period is understandable, but over a year ago might be stretching it. Give it a try, no guarantees though.
The three months trail only applies to new subscribers and new phones to apply