Koodo Community

Can't add device to plan?

  • 26 October 2023
  • 2 replies

Been with Koodo for a bit over 4 bill cycles, and I had been planning on getting a Pixel 8, been trying online and it keeps telling me “no options available”, anyone know what’s going on with this? 

2 replies

Userlevel 7
Badge +4

It might be that the system hasn't updated it’s sold out.

Userlevel 7
Badge +4


Upon checking, we can see that the account is currently ineligible for an upgrade, however, this may become possible over time, based on the some factors, such as payment history and account tenure. Sadly, we are unable to confirm when this will be possible, however, we recommend checking in self serve from time to time..