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Wrong IMEI; how do I change this?


When I typed in my IMEI in the Self Serve I must have accidentally hit a 5 when I should have hit a 6. What is the best way to fix this? Because my phone's IMEI and my account's IMEI don't match and I can't get any service.

11 replies

Userlevel 7
Badge +4
You don't enter the imei #. You need to enter your SIM card #. Just login and change your phone and enter the correct sim#
Dennis wrote:

You don't enter the imei #. You need to enter your SIM card #. Just login and change your pho...

I did need to enter my IMEI, and my SIM #. On Prepaid self-serve where do you change your phone? I don't see that option.
Dennis wrote:

You don't enter the imei #. You need to enter your SIM card #. Just login and change your pho...

It doesn't work
Userlevel 7
Badge +4
Dennis wrote:

You don't enter the imei #. You need to enter your SIM card #. Just login and change your pho...

Could you create a new thread and further explain your problem?

You need to call Koodo Cust Service, request to delete the Self Serve and make a new one so you can create it again and put the right IMEI, but if you have already an account, you cannot change that, they need to remove that account and make a new one
Byron Beltran wrote:

You need to call Koodo Cust Service, request to delete the Self Serve and make a new one so you c...

Thank you, I suppose that's a last resort if there is no "phone swap". Will I have to pay a fee for calling customer service and cancelling my account? I shouldn't if I'm going to start a new one right away.
Byron Beltran wrote:

You need to call Koodo Cust Service, request to delete the Self Serve and make a new one so you c...

There's no fee for that, account can be remove and re-created for free if you call Koodo CS
Userlevel 7
Badge +4
Go into self serve and do a phone swap and enter the correct info.
Paul "Kid Android" Deschamps wrote:

Go into self serve and do a phone swap and enter the correct info.

This is on Prepaid- where is the phone swap option? Is there one for prepaid?
Paul "Kid Android" Deschamps wrote:

Go into self serve and do a phone swap and enter the correct info.

Where can I find phone swap? I tried going to self service but still I can not get it:(
Userlevel 6
Paul "Kid Android" Deschamps wrote:

Go into self serve and do a phone swap and enter the correct info.

Hey Neila! You'll need to give our customer service a call id you're looking to swap your SIM since the feature has been disabled on our website until further notice.  Thanks 🙂

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