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Won't let me answer phone


Userlevel 1
I have minutes on my phone. But when it rings it won't let me answer it. Can someone help me. I have a Samsung Galaxy J2 Prime phone. Thank you
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Best answer by Timo Tuokkola 8 May 2019, 18:37

Are you just tapping the answer button? I'm pretty sure that you need to drag it across the screen to answer a call on the j2 prime.
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12 replies

Userlevel 7
Badge +4
Are you prepaid or post paid?

Can you make out going calls?

Try restarting your phone
Userlevel 1
Thank you so much Dennis for getting back to me.
I am prepaid customer.
I can make out going but I can't answer incoming calls.
I have restarted my phone, even reset it back to factory settings as well.
BonnyBlue
Userlevel 7
Badge +4
Thank you so much Dennis for getting back to me.
I am prepaid customer.
I can make out going but I can't answer incoming calls.
I have restarted my phone, even reset it back to factory settings as well.
BonnyBlue

What happens when you try to answer?

Have you logged into your self serve to double check if you have minutes?
Are you unable to answer all calls or calls from out of country
Userlevel 1
I push the answer button, nothing happens. It just keeps ringing.
I have 100 minutes. I only used 7 minutes trying to call 611.
Have only had calls from Canada, never been able to answer them.
I only use it for emergencies for hubby and myself.
No one except family knows I have minutes
BonnyBlue
Userlevel 7
Badge +4
Are incoming calls from Canada or another countries? Which type of booster do you have?
Userlevel 7
Badge +4
I push the answer button, nothing happens. It just keeps ringing.
I have 100 minutes. I only used 7 minutes trying to call 611.
Have only had calls from Canada, never been able to answer them.
I only use it for emergencies for hubby and myself.
No one except family knows I have minutes
BonnyBlue

Calling 611 should not use your minutes.

Can we get a screen capture of your talk booster? (black out any sensitive info first of there is)
Userlevel 7
Badge +4
I push the answer button, nothing happens. It just keeps ringing.
I have 100 minutes. I only used 7 minutes trying to call 611.
Have only had calls from Canada, never been able to answer them.
I only use it for emergencies for hubby and myself.
No one except family knows I have minutes
BonnyBlue

If you pushed the answer button but it didnot work then it could be a hardware issue. Have you tried to test the SIM in another phone? And did the phone work before (receiving calls? )
Userlevel 7
Badge +4
Are you just tapping the answer button? I'm pretty sure that you need to drag it across the screen to answer a call on the j2 prime.
Userlevel 1
I hope this is what you mean.

  • Current Booster Add-on(s)
  • Amount Used Canada-wide Talk Booster 100
  • 7 / 100 MIN
  • Canada-wide Talk Booster 100 Bonus
  • 0 / 100 MIN
Badge +4
I push the answer button, nothing happens. It just keeps ringing.

Have you tried what Timo said to do? Slide the green answer button to the right to answer a call.

Userlevel 1
Omg, swiping the phone lets me finally answer the call. Thank You to everyone that has been helping me with this. Dennis and Timo for all of your help. I truly appreciate you for being here to help cell phone newbies.
Userlevel 1
Thank you Mats, yes and it worked.. You are all amazing for helping us when you don't have to. It really means more because you are all doing it from the goodness of your hearts. Thank you Dinh as well. Maybe one day I as well can help others like you do.

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