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why does my balance say $5 but yet also says amount due $20


i bought new phone and it came with 20 dollars, plus i bought a 15 dollar top up card. i put a 25 dollar base plane on and a 5 dollar talk booster so my balance is 5 dollars but it also says amount due 20 dollars. why?

2 replies

Userlevel 7
Badge +4
Apparently balance due can be wonky at times and you shouldn't worry about it.

https://community.koodomobile.com/koodo/topics/balance-vs-amount-due

You did apply the top ups though right?

Userlevel 7
Badge +4
It's very simple really, though confusing 🙂 You have the $25 base plan and you have $5 balance. So, next top up you need $20 to renew your base plan.

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