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Why can we not pull up our account


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Userlevel 7
Badge +4
What error message did you get when you logged into self serve?
Another email address must confirm with them
Userlevel 7
Badge +4
lloyd solmes wrote:

Another email address must confirm with them

When you activated your prepaid SIM, you set up your Self Serve Account.
Are you using same e-mail address to log in? 

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