Koodo Community

Community

Solved

What is "Amount Due" in prepaid?


My account overview has an account balance and an amount due.  What is the amount due and how can I pay it off?? What doesn't my balance automatically cancel the amount due?

2 replies

I experience exactly the same issue as you. Even worse, I get no service this morning. So I load it up anyway, and still no service. GET IT FIXED KOODO! 
Userlevel 6
If you have automatic top-up, the system will charge your credit card or Visa debit card to pay the balance, and will give you a credit equivalent to 10% of your base plan monthly fee (excluding tax). If you don't have automatic top-up, it should take money from your accumulated balance instead. Were you checking your account on the day your plan was set to renew? Sometimes it shows the base plan as "expired" until the end of that day...

Reply